FAQ

1. Is the Barking Zebra a non-profit?
The Barking Zebra is a for-profit company with a conscience. This means that our company helps people and the environment through our business operations. We donate a portion of our own proceeds to our favorite non-profits.

2. How do you process non-profit donations?
10% of every purchase on the Zebra Room benefits one of the charities listed on our website.

How it works.
The donation portion of your order is processed by our software and then donated to the charity beneficiary.
The non-donation portion of the order is processed by BarkingZebra.Net, and does not go to charity. Only the portion that is donated to charity is tax deductible.

3. Am I charged a transaction fee for making a donation?
No, you ‘re not.

4. Why donate online through Barking Zebra?
We encourage you to make your charitable donations in a way that that’s easy and seamless from the comfort of your home or workplace. By purchasing the awareness items in our Zebra Room, not only are you making a difference through your donation, but your awareness gift will make a difference and create some buzz when you wear it.

Online giving is one of the most efficient and cost-effective ways for nonprofits to receive contributions. Direct mailing and telemarketing efforts can leave the charity with only 25% of the donation. On Barking Zebra, our selected charities always have  AT LEAST 90% of the total donation available for program costs rather than marketing and administration.

5. Do I get a receipt for donations I make?
The IRS doesn't require receipts for cash donations under $250, but you should keep donation information on file. Cash contributions of $250 and over require an acknowledgment that must be sent to the IRS with your tax returns. The email receipt you will receive from Barking Zebra meets all the IRS requirements as a record of donation.

6. When will my charity receive my donation?
Donations are processed on the 15th of each month. For example, a donation made in October is processed and mailed by November 15th. If the amount is $25 or less, the donations will be sent quarterly. If you are a non-profit working with us, and have not received a check by the end of the following month, please contact us.

7. What is the Giving Report?
Every single donation you make through our website is tracked and stored. The idea here is to make it as simple as possible for you to get your full tax benefits at the end of the year for making your charitable donations. We track all sizes of donations. You may ask for your total giving via email info@barkingzebra.net or phone us at 610 779 1055.

8. Checking the Guidestar database for authentic charities.
GuideStar is an initiative of Philanthropic Research, Inc., a 501(c)(3) public charity founded in 1994 whose mission is to revolutionize philanthropy and philanthropic practices through information. We check recipients through this website.

9. I'm a charity, and I didn't receive my check. What do I do?
Checks are sent via first class mail to the address listed on GuideStar. If you have not received the check by the end of the following month, please contact us to request a reissue.

10. After donating, does Barking Zebra pass along the donor's information to the charity beneficiary?
When the charities receive their checks from Barking Zebra, they will include the donor’s name. Depending on the donor's preference, the charity will receive the donor name, email address, and/or mailing address, unless the donor chooses to remain anonymous. In these cases, Barking Zebra will never give the charity, or anyone else, the donors? personal information.

SHIPPING

Domestic Shipping

We ship via FedEx Home or Priority Mail from the US Post Office. Within the Continental U.S., it will take 1 business day for FedEx home delivery; Priority Mail takes 2-5 days. In any case, your shipment is insured and trackable. If you need your purchase overnight, we ship express mail from the USPS. We do not ship expedited to Alaska, Hawaii, PO Boxes, APO or FPO addresses or international locations.

FedEx delivers Tuesday through Saturday. USPS Priority Mail delivers Monday through Saturday.
Shipments to Post Office Boxes, Hawaii, Alaska and any other US Territory outside the Continental US are sent by USPS Priority Mail.

Signature confirmation is not required for any packages shipped via Standard Shipping.
If you would like your package left in a specific location (at back door, with concierge, with neighbor) please enter those instructions in the "Special Instructions" box when you place type in your credit card information.

P O Box & APO Shipments

Shipments to PO Boxes and APO addresses are sent by USPS Priority Mail.

Can I ship to more than one gift recipient on the same order form?
Yes, as long as they are at the same address. If you are shipping to more than one person at the same address, use the Special Instruction box at the bottom of the order form to let us know who gets each item.

Can I ship an order outside the United States?
Yes we ship internationally via the U.S. Post Office Priority Mail International or Express Mail International.

Can I ship to more than one address on the same order form?
No, use one order form for each "Ship To" address. If a customer requests one or more items be sent to an different address other than the "Ship To" address, the following additional costs will be incurred: a $7.00 handling fee to reprocess the order, as well as the difference in the cost of the original shipping charged and the shipping costs for the additional address.

When will my order be shipped?
Jewelry orders ship within 2-4 business days if in stock. During peak holiday seasons it can take longer. If not in stock, it will take from 2-4 weeks after order is sent to the manufacturer. These are manufactured according to our specifications. Leather purses take 9 days from receipt of orders (sometimes sooner) since they are all made to order with your choice of styles, leathers, embellishments, and fabrics

Once shipped, how long will it take to receive my order?
It will take 5-7 business days for FedEx Ground Delivery in the Continental US.Priority Mail takes 2 to 5 days. Fedex 2 day will be delivered by 5:00PM on the second business day. Priority International takes 6-10 days; Express Mail International takes 3-6 days. International shipments are dependent on your country’s customs regulations.

What if I want my package left in a special place?
If you would like your package left in a specific location (at back door; with concierge; with neighbor), please enter those instructions in the additional Information box when you enter your credit card information.

Can I ship express or request special shipping?
If you require special shipping services, please call us at 610-779-1055 or 610 909 4457.

How will I know when my gift/order will arrive?
Once your order has been shipped, you will receive an email with FedEx or USPS tracking information. To check on delivery status, click directly on the FedEx or USPS tracking number provided. Please note that it may take 24 hours before information appears on the carrier’s website.

If you think your order is late, please keep in mind:

What if a package arrives damaged?
Claims for damaged goods must be reported to Customer Service within 5 business days of delivery. Contact us via email info@barkingzebra.net or call 610-779-1055 to receive a Return Authorization number.

Do you ship International orders?
Yes, we ship International via Priority Mail International from the US Post Office. This is a service that can be tracked and insured. It takes 6-10 business days. If you’d like overnight service, please call us  610 779 1055.

How do I view my order?
Whenever you want to view your order, click on View Cart in the upper right hand corner of the screen.

Out-of-Stock Items
If an item you ordered is out-of-stock we will send you an email to let you know when we expect to ship it. We will also notify you when the product is back-in-stock and it has been shipped.

Can I buy a BarkingZebra.net Gift Certificate?
Yes, contact us to purchase.

How do I pay?
We accept Visa, Master Card, Discover, American Express, Diners Club and checks. Please do not send cash.

Do I pay sales tax?
New York State law requires us to collect sales tax on orders sent to a New York state address. The tax is computed on total of sales, plus shipping and handling. Pennsylvania residents pay 6% sales tax on most of our items except clothing.

Do I have to use the Internet to order from barking Zebra.net.
No, if you prefer to place an order over the phone, call Customer Service at 610 779 1055 or 610 -909-4457, Monday through Friday, 10am-6pm EST.

If you request gift wrapping there is a $5.00 additional charge. Please make note of this on Additional Information. A hand written gift card can be included with any item free of charge. Please keep card message as short as possible.

RETURN POLICY

How do I handle a return?

If an item is damaged:

Please contact Customer Service within 5 business days of delivery and hold onto the box the order was shipped in. Once the claim has been settled the box can be discarded. Contact us via email or call 610-779 1055 or 610-909-4457.

To return an item that is not damaged:

Please contact Customer Service within 10 business days of delivery. Contact us via email or call 610-779-1055 or 610-909-4457 to receive a "Return Authorization Number".

Items must be packed to prevent damage during shipping and be returned in good condition. We require the return shipment to be sent with a tracking number to confirm that we receive it, so that we can issue a return for the cost of the merchandise to your credit card. Returns sent any other way will not be accepted. Please include the Return Authorization number on the front of the returned package. WE'RE SORRY BUT WE CANNOT REIMBURSE FOR THE COST OF SHIPPING TO RETURN MERCHANDISE.

Items returned more than 30 days after date of delivery will receive a refund credit to be used towards a future order at barkingzebra.net